What makes your hairdresser a true friend?


5:00 p.m. July 6, 2022

You confide in each other. You laugh together and you regularly keep up to date with each other’s news. Plus they try to make you look and feel better….
This is the recipe for a great friendship – but also for a perfect relationship with your hairdresser. When you find a good barber or hairstylist that you really gel (hair) with, that’s something to cherish.
Some of us are lucky and stay faithfully with the same hairstylist for years of cuts, washes and blow-drys, restyles and colors. Some will even follow them throughout their career in different salons. And certainly some of us will know that sinking feeling when a favorite stylist announces they are going on maternity leave or leaving the company – I’ve heard of women traveling over 100 miles to visit their favorite hairdresser after moving house.

LEARNING THEIR TRADE: Students at work at the Dereham Academy of Ladies Hairdressing in the town’s Labor Hall in 1960. The Academy was the first of its kind in East Anglia and was established by Patricia Beck of Beetley.
– Credit: Archant

I have had my hair cut by Norwich hairdresser Claire Miller for over 15 years. She had first cut my son’s hair when he was in elementary school and then gave my daughter her first ‘proper’ haircut – a cute little bob – so we were already friends by the time she got married. got to work on me.
She introduced me to choppy cuts, sleek bobs, short and long styles, and she helped me find a whole new post-chemo look with cut and dyed blonde hair! But it’s more than the hairstyle changes we’ve experienced together…there have been the joys and trials of motherhood, the challenges of health issues and surgeries, the changes in our careers and our lives. The 15-year thing we’ve shared in the three salons Claire has worked in during this time.

Claire Miller of In-Trim Hairdesigns in Norwich.

‘YOU MUST BE A PERSONAL PERSON’: Claire Miller of In-Trim Hairdesigns in Norwich.
– Credit: Archant

As she cut my hair recently at In-Trim Hairdesigns salon on Borrowdale Drive, Norwich, we chatted about that special bond that forms between hairdressers and their clients.
“A lot of times young people try different salons and stylists, but when they hit their 30s, if they’ve found someone they like and trust to do their hair, they’ll stick with them,” says Claire. .

“You have to be sociable and know how to talk to people,” she says. “Sometimes you feel like both a consultant and a hairstylist because you hear so many stories from your clients. But you know you’re being trusted and then it’s knowing how to react.”
We always pick up our conversations months on time for my next appointment, and I’m always fascinated by how hairdressers have this ability to remember what they’ve talked about with so many different clients.
“It’s weird,” laughs Claire, “I don’t know what I had for tea last night, but I can remember things like the names of my clients’ parents and what’s going on in their lives. !”
Of course, not everyone likes to talk at the hairdresser, and in fact, some salons are now offering “no-talk cuts” for those who prefer a bit of silence while in the stylist’s chair.
“It’s about assessing each client’s needs and knowing how to react to them,” says Claire, who was one of the hairdressers and beauticians in Norwich to undergo special training on how to react if a client showed signs of signs of domestic violence.

Hairdressing students at Norwich City College in 1985.

WASH AND SET: Hairdressing students at Norwich City College in 1985.
– Credit: Archant

For Claire, customer interaction is something she loves about her job and has cultivated throughout her working life, at the Transformer and Nigel Alexandre salons in Norwich city center and now at In-Trim Hairdesigns, where she moved last November with her colleague and friend Tasha. Kerley.
“It’s about being human and caring about people,” Claire explains.
“Many of my clients have been with me throughout these years and they are my friends and like family to me now.
“They come for a haircut, of course, but it’s so much more than that. You want them to look and feel good, but you also want them to feel uplifted by the experience. ”

How long have you been with your hairdresser or barber? We’d love to hear from you if you’ve been visiting the same salon or stylist for many years. Email us at [email protected]


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